Welcome to Reebok Shop’s FAQ page! We’ve compiled answers to the most common questions about our products, shipping, returns, and more. If you don’t find what you’re looking for, our customer service team is always ready to help.

Product Questions

What types of activewear do you offer?
We provide a wide range of premium activewear including leggings, sports bras, athletic jackets, workout tops and bottoms, graphic tees, and specialized apparel for activities like pickleball. Our collection combines style and function for both workout and casual wear.
How do I choose the right size for my activewear?
Our products generally follow standard sizing. For the perfect fit, we recommend checking our detailed size guide available on each product page. If you’re between sizes or have specific fit concerns, consider sizing up for comfort during physical activities.
Are your products suitable for high-intensity workouts?
Absolutely! Our activewear is designed with performance in mind, using quality materials that provide support, flexibility, and moisture-wicking properties to keep you comfortable during even the most intense workouts.

Shipping & Delivery

Where do you ship to?
We ship worldwide except to Asia and certain remote areas due to logistical constraints. We proudly serve customers across the US, Europe, and many other regions.
What shipping options are available?
We offer two convenient shipping methods:
– Standard Shipping: $12.95 via DHL or FedEx (10-15 days after shipment)
– Free Shipping: For orders over $50 via EMS (15-25 days after shipment)
All orders are processed within 1-2 business days before shipment.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can use this to monitor your delivery in real-time through our carrier partners (DHL, FedEx, or EMS).

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date you receive your items. Products must be unworn, unwashed, and with original tags attached for a full refund or exchange.
How do I initiate a return?
Please contact our customer service team at [email protected] with your order number and reason for return. We’ll guide you through the process and provide return instructions.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item received was defective or incorrect. We recommend using a trackable shipping method for returns.

Payment & Account

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout.
Is my payment information secure?
Yes, we use industry-standard encryption technology to protect your payment information and ensure secure transactions.
Do I need an account to place an order?
While you can checkout as a guest, creating an account allows you to track orders, save your preferences, and enjoy faster checkout in the future.

Company Information

Where is Reebok Shop located?
We’re based at 986 Ridge Road, MIAMI, US 65344. However, we operate primarily as an online store serving customers globally.
Are you an official Reebok retailer?
We specialize in premium Reebok activewear and fashion, bringing you authentic products designed to support your active lifestyle with confidence and style.

Still have questions? Contact our friendly customer service team at
[email protected]

We’re here to help you with any questions or concerns!